HOW DOES SHIPPING WORK?
HOW DOES SHIPPING WORK?
Shipping costs for destinations throughout Europe are FREE OF CHARGE
The procedures for preparing the goods are constantly monitored by specialized personnel. All goods are carefully packed with packaging designed ad hoc to avoid damage during transport.
When the goods are shipped, the customer receives a notification email containing the tracking (TRACKING) of shipment (this allows you to monitor the shipment directly from your home computer or smartphone, connecting to the carrier's site indicated in the email).
Any impossibility to receive the goods, changes to the place of delivery or periods of absence must be IMMEDIATELY communicated to customer service in order to proceed with the appropriate corrections of the case to the courier. In the absence of such communications, it is expected that any storage costs will be charged to the customer.
The goods in STORAGE at the courier's warehouse due to repeated impossibility of delivery remain available to the customer for a maximum of 5 working days; after this term, the order will be canceled; in this case the ordered items will return to the sender, and the order will be refunded to the customer but only partially (net of shipping and storage costs accrued).
Any detail that is deemed necessary for the courier to reach the place of delivery must be reported in the order notes during the purchase process; we remind you that the notes are only indicative and not mandatory for the courier, so not 100% guaranteed (in case of "important" information we recommend sending an email to email@example.com specifying the order number).
The dispatch process receives priority attention from the staff
Shipping times are indicated on each product sheet, and are ON AVERAGE 2/4 WORKING DAYS. However, they cannot be guaranteed 100% by HDcasa, as they can be slowed down depending on:
- of the place of delivery (eg in remote-difficult areas or in the islands, such as Sardinia, Sicily and in the smaller islands);
- of logistical difficulties of the couriers used (e.g. strikes or problems with unforeseen vehicles);
- of the presence of holidays or sales (generally at such times, there are peaks of deliveries to be made, this causes strong slowdowns).
The shipping times indicated are therefore an ESTIMATE, calculated on the basis of the AVERAGE on the history of previous shipments (based on the last semester in progress); therefore they may suffer advances or delays, for reasons not directly attributable to HDcasa (as in the case of strikes, or peaks of deliveries near the holidays).
If you have purchased products that are not immediately available (but in the production phase), the DEPARTURE DATE from our warehouses is the one highlighted in RED (eg Shipped from xx / yy / zzzz), in the product sheet during the purchase phase (also present in the summary of your order).
Have you ordered more products? Take as a reference, for the date of departure from our warehouse, the product with the longest shipping times.
We ship on AVERAGE 3/5 WORKING DAYS
At the time of delivery of the goods, the customer is required to check:
- that the number of packages delivered and the external appearance correspond to what is indicated in the Transport Document or in the order receipt sent during the shipment confirmation, via mail.
- that the packaging is intact and not altered, even in the closing tapes.
In case of tampering, breakage, wet packaging or dents, the customer must always ACCEPT the goods "WITH SPECIFIC RESERVE" describing in detail the damage on the courier's delivery receipt. (e.g. Specific Reserve for damage on cardboard).
For any doubts at the time of delivery you can contact the "Customer Service" by phone at 0828 047 989.
We recommend the utmost attention when opening the packaging; scissors or cutters could damage the product inside.
Received the material and ascertained the presence of damage due to transport, the customer is required to report it to customer service WITHIN 24 HOURS from the receipt of the goods according to the procedures provided in the "General Conditions of Sale" section (in this case do not throw away the packaging until HDcasa confirms).
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1. How do I know when my order will be shipped?
The customer is always informed about the status of the shipment by email (he will receive an email with the Tracking to follow the shipment, as soon as the order leaves our warehouses), he can also check the status of his order, within your account on the site under "Orders".
The Tracking indicates the day on which the delivery is made, but not a time slot unfortunately.
2. If the courier does not find me for delivery, does the goods come back?
If the courier is not at the delivery address indicated, the courier will make 2 more attempts, then the goods will remain in the nearest branch, our shipping office will then contact you to agree again on the re-delivery.
3. When does the courier make the delivery?
Deliveries take place only from Monday to Friday from 08:30 to 18:00 approximately. The delivery of the goods takes place at the address indicated in the order by the customer, possibly you can enter the address of the workplace / neighbor / room always open .. or in custody at the corriere.
4. Is it possible to make an appointment for delivery?
The courier will contact you by phone or sms to arrange delivery (pay attention to the phone number that is entered during account registration).
Delivery is made at street level, near the means of transport; unless delivery to the floor is selected (with cost supplement) during the conclusion of the order.
If you need the postponed shipment, we can postpone the shipment for a maximum of 30 days. After placing the order, write to us at firstname.lastname@example.org to request the postponement of shipment.
Please contact our 'Customer Service' if you have any questions
HDcasa provides the possibility to collect the ordered products directly at the warehouses of Olevano Sul Tusciano (SA), Via E. De Filippo 24, 84062, by appointment.
The Withdrawal can only take place on SATURDAY MORNING from h.8.30 to h.12.30.
It is always NECESSARY to make an appointment first with the staff, notifying them by email to email@example.com or by calling 0828 047 989 (being precisely a warehouse and not a showroom, therefore for security reasons); without an appointment the staff is not authorized to accept anyone, at the warehouse.